MiCloud Flex on Google Cloud Status

All Systems Operational

About This Site

This page provides the status of Mitel Flex Services on Google Cloud.

For Mitel CloudLink status updates, please visit: https://status.mitel.io
For Mitel MiCloud Connect status updates, please visit: https://oneview.mitel.com/s/trust

North America Operational

POP Infrastructure Operational

MiCloud Flex Services on Google Cloud Operational

Mitel Performance Analytics (MPA) Operational

Mitel Business Analytics (MBA) Operational

United Kingdom Operational

POP Infrastructure Operational

MiCloud Flex Services on Google Cloud Operational

France Operational

POP Infrastructure Operational

MiCloud Flex Services on Google Cloud Operational

Germany Operational

POP Infrastructure Operational

MiCloud Flex Services on Google Cloud Operational

EU Operational

Mitel Performance Analytics (MPA) Operational

Mitel Business Analytics (MBA) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Mitel 3rd Party Vendor Planned Maintenance - Reston DC [CR1017] Mar 11, 06:00-12:00 UTC

Please be advised that the Mitel maintenance event (CR1017/ CSS29176) will impact MiCloud Flex on Google Cloud users in Reston. Our 3rd party vendor will be performing planned maintenance on Google device to ensure the efficiency and stability of our Global Network.

Purpose of Maintenance: As part of a global improvement project and in a continued effort to ensure the efficiency and stability of our network, Megaport is in the process of Google device maintenance across our global network

Expected Impact: During this maintenance period, users could potentially experience temporary loss of audio on any call in-progress.

Maintenance Period:

Start Date and Time: Thu, 11 Mar 2021 06:00:00 UTC
End Date and Time: Thu, 11 Mar 2021 12:00:00 UTC

Impacted Service(s):

Service ID: 97e21bf1
Service Type: VXC
Service Name: prod1-pop-interconnect1-reston-dc-ott

For any questions or concerns with this notification please send email to globalnocadmin@mitel.com or call +1 (631)-405-6615
Posted on Mar 5, 08:10 UTC

Mitel 3rd Party Vendor Planned Maintenance - Reston DC [CR1021] Mar 12, 02:00-08:00 UTC

Please be advised that the Mitel maintenance event (CR1021/CSS29338) will impact MiCloud Flex on Google Cloud users in Reston. Our 3rd party vendor will be performing planned maintenance on Google edge device to ensure the efficiency and stability of our Global Network.

Purpose of Maintenance: As part of a global improvement project and in a continued effort to ensure the efficiency and stability of our network, Megaport is in the process of Google edge device maintenance across our global network

Expected Impact: During this maintenance period, users could potentially experience temporary loss of audio on any call in-progress.

Impacted Service(s):

Service ID: 8cd9df98
Service Type: VXC
Service Name: interconn2-ott-reston

Maintenance Period:

Start Date and Time: Fri, 12 Mar 2021 02:00:00 UTC
End Date and Time: Fri, 12 Mar 2021 08:00:00 UTC

Our Vendor will be carrying out scheduled maintenance on Google edge device . During this maintenance period, users could potentially experience temporary loss of audio on any call in-progress.

For any questions or concerns with this notification please send email to globalnocadmin@mitel.com or call +1 (631)-405-6615
Posted on Mar 7, 00:29 UTC

Mitel 3rd Party Vendor Planned Maintenance - Paris [CR1022] Mar 20, 22:00 - Mar 21, 00:00 UTC

Please be advised that the Mitel maintenance event (CR1022/CSS29394) will impact MiCloud Flex on Google Cloud users in Paris. Our 3rd party vendor will be performing planned maintenance of Software Upgrade to resolve critical software bugs that have impacted some services and ensure the efficiency and stability of our Global Network.

Purpose of Maintenance: As part of a global improvement project and in a continued effort to ensure the efficiency and stability of our network, Megaport is in the process of Software upgrade across our global network

Expected Impact: During this maintenance period, users could potentially experience temporary loss of audio on any call in-progress.

Impacted Service(s):

Service ID: 353b4e70
Service Type: VXC
Service Name: prod1-pop-interconnect2-paris-pri-dc-ott

Maintenance Period:

Start Date and Time: Sat, 20 Mar 2021 22:00:00 UTC
End Date and Time: Sun, 21 Mar 2021 00:00:00 UTC

Our Vendor will be carrying out scheduled maintenance of Software upgrade . During this maintenance period, users could potentially experience temporary loss of audio on any call in-progress.

For any questions or concerns with this notification please send email to globalnocadmin@mitel.com or call +1 (631)-405-6615
Posted on Mar 8, 00:51 UTC

Past Incidents

Mar 8, 2021

No incidents reported today.

Mar 7, 2021

No incidents reported.

Mar 6, 2021

No incidents reported.

Mar 5, 2021

Mitel 3rd Party Vendor Planned Maintenance - Dallas DC [CR1005]

Completed - The scheduled maintenance has been completed.
Mar 5, 14:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 08:30 UTC

Scheduled - Please be advised that the Mitel maintenance event (CR1005/CSS28832) will impact MiCloud Flex on Google Cloud users in Dallas. Our 3rd party vendor will be performing planned maintenance on Google edge device to ensure the efficiency and stability of our Global Network.

Purpose of Maintenance: As part of a global improvement project and in a continued effort to ensure the efficiency and stability of our network, Megaport is in the process of Google edge device maintenance across our global network

Expected Impact: During this maintenance period, users could potentially experience temporary loss of audio on any call in-progress.

Impacted Service(s):

Service ID: fde64e1c
Service Type: VXC
Service Name: dallas-dc-ott-pop-shared-vpc

Maintenance Period:

Start Date and Time: Fri, 05 Mar 2021 08:30:00 UTC
End Date and Time: Fri, 05 Mar 2021 14:30:00 UTC

Our Vendor will be carrying out scheduled maintenance on Google edge device . During this maintenance period, users could potentially experience temporary loss of audio on any call in-progress.

For any questions or concerns with this notification please send email to globalnocadmin@mitel.com or call +1 (631)-405-6615
Mar 1, 15:58 UTC

Mitel 3rd Party Vendor Planned Maintenance - Dallas DC [CR1009]

Completed - The scheduled maintenance has been completed.
Mar 5, 13:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 08:30 UTC

Scheduled - Please be advised that the Mitel maintenance event (CR1009/ CSS29047) will impact MiCloud Flex on Google Cloud users in North America. Our 3rd party vendor will be performing planned maintenance of work on Google device associated with Interconnect during this maintenance period.

Purpose of Maintenance: As part of a global improvement project and in a continued effort to ensure the efficiency and stability of our network, Megaport is carrying out scheduled maintenance work on Google device associated with Interconnect

Expected Impact: During this maintenance period, users could potentially experience temporary loss of audio on any call in-progress.

Maintenance Period:
Start Date and Time: Fri, 05 Mar 2021 08:30:00 UTC
End Date and Time: Fri, 05 Mar 2021 13:30:00 UTC

Impacted Service(s):

Service ID: cefc0137
Service Type: Virtual Cross Connect (VXC)
Service Name: interconn1-ott-dallas

Service ID: 7ab471b8
Service Type: Virtual Cross Connect (VXC)
Service Name: prod1-pop-interconnect1-dallas-dc-ott

Service ID: 2e3ca2c7
Service Type: Virtual Cross Connect (VXC)
Service Name: pop-interconnect1-mitelcorp-dallas-dc-mpls

For any questions or concerns with this notification please send email to globalnocadmin@mitel.com or call +1 (631)-405-6615
Mar 3, 01:20 UTC

Mar 4, 2021

No incidents reported.

Mar 3, 2021

No incidents reported.

Mar 2, 2021

Mitel 3rd Party Vendor Planned Maintenance - Dallas DC [CR994]

Completed - The scheduled maintenance has been completed.
Mar 2, 14:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 2, 09:00 UTC

Scheduled - Please be advised that the Mitel maintenance event (CR994/CSS28541) will impact MiCloud Flex on Google Cloud users in Dallas. Our 3rd party vendor will be performing planned maintenance on Google edge device to ensure the efficiency and stability of our Global Network.

Purpose of Maintenance: As part of a global improvement project and in a continued effort to ensure the efficiency and stability of our network, Megaport is in the process of Google edge device maintenance across our global network

Expected Impact: During this maintenance period, users could potentially experience temporary loss of audio on any call in-progress.

Impacted Service(s):

Service ID: 0b51d718
Service Type: VXC
Service Name: interconn2-ott-dallas

Service ID: a2552c8f
Service Type: VXC
Service Name: prod1-pop-interconnect2-dallas-dc-ott

Service ID: 91c11733
Service Type: VXC
Service Name: dallas-dc-ott-pop-shared-vpc-2

Maintenance Period:

Start Date and Time: Tue, 02 Mar 2021 09:00:00 UTC
End Date and Time: Tue, 02 Mar 2021 14:30:00 UTC

Our Vendor will be carrying out scheduled maintenance on Google edge device . During this maintenance period, users could potentially experience temporary loss of audio on any call in-progress.

For any questions or concerns with this notification please send email to globalnocadmin@mitel.com or call +1 (631)-405-6615
Feb 24, 13:15 UTC

Mitel 3rd Party Vendor Planned Maintenance - Paris DC [CR981]

Completed - The scheduled maintenance has been completed.
Mar 2, 06:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 2, 01:00 UTC

Scheduled - Please be advised that the Mitel maintenance event (CR981/ CSS28520) will impact MiCloud Flex on Google Cloud users in Paris. Our 3rd party vendor will be performing planned maintenance on Google device to ensure the efficiency and stability of our Global Network.

Purpose of Maintenance: As part of a global improvement project and in a continued effort to ensure the efficiency and stability of our network, Megaport is in the process of Google device maintenance across our global network

Expected Impact: During this maintenance period, users could potentially experience temporary loss of audio on any call in-progress.

Maintenance Period:

Start Date and Time: Tue, 02 Mar 2021 01:00:00 UTC
End Date and Time: Tue, 02 Mar 2021 06:30:00 UTC

Impacted Service(s):

Service ID: 353b4e70
Service Type: VXC
Service Name: prod1-pop-interconnect2-paris-pri-dc-ott

For any questions or concerns with this notification please send email to globalnocadmin@mitel.com or call +1 (631)-405-6615
Feb 23, 07:30 UTC

Mar 1, 2021

Mitel 3rd Party Vendor Planned Maintenance - Dallas DC [CR993]

Completed - The scheduled maintenance has been completed.
Mar 1, 08:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 1, 06:00 UTC

Scheduled - Please be advised that the Mitel maintenance event (CR993/CSS28061) will impact MiCloud Flex on Google Cloud users in Dallas. Our 3rd party vendor will be performing planned maintenance of software upgrade to ensure the efficiency and stability of our Global Network.

Purpose of Maintenance: As part of a global improvement project and in a continued effort to ensure the efficiency and stability of our network, Megaport is in the process of performing software upgrade across our global network

Expected Impact: During this maintenance period, users could potentially experience temporary loss of audio on any call in-progress.

Impacted Service(s):

Service ID: 3c69365b
Service Type: MEGAPORT
Service Name: Mitel-GCP-OTT-DAL-7147.11-XX-INTERCON-RT01-Gi0/0/0

Service ID: 7ab471b8
Service Type: VXC
Service Name: prod1-pop-interconnect1-dallas-dc-ott

Service ID: cefc0137
Service Type: VXC
Service Name: interconn1-ott-dallas

Maintenance Period:

Start Date and Time: Mon, 01 Mar 2021 06:00:00 UTC
End Date and Time: Mon, 01 Mar 2021 08:00:00 UTC

Our Vendor will be carrying out scheduled maintenance performing software upgrade. During this maintenance period, users could potentially experience temporary loss of audio on any call in-progress.

For any questions or concerns with this notification please send email to globalnocadmin@mitel.com or call +1 (631)-405-6615
Feb 24, 12:23 UTC

Feb 28, 2021

Mitel 3rd Party Vendor Planned Maintenance - Frankfurt DC [CR980]

Completed - The scheduled maintenance has been completed.
Feb 28, 02:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 28, 00:00 UTC

Scheduled - Please be advised that the Mitel maintenance event (CR980/CSS26708) will impact MiCloud Flex on Google Cloud users in Frankfurt . Our 3rd party vendor will be performing planned maintenance of software upgrade to ensure the efficiency and stability of our Global Network.

Purpose of Maintenance: As part of a global improvement project and in a continued effort to ensure the efficiency and stability of our network, Megaport is in the process of performing software upgrade across our global network

Expected Impact: During this maintenance period, users could potentially experience temporary loss of audio on any call in-progress.

Impacted Service(s):

Service ID: ede96bbd
Service Type: VXC
Service Name: mitelcorp-pop-interconnec1-lesulis-dc-mpls

Service ID: c3e417de
Service Type: VXC
Service Name: prod1-pop-interconnect2-frankfurt-sec-dc-ott

Maintenance Period:

Start Date and Time: Sun, 28 Feb 2021 00:00:00 UTC
End Date and Time: Sun, 28 Feb 2021 02:00:00 UTC

Our Vendor will be carrying out scheduled maintenance performing software upgrade. During this maintenance period, users could potentially experience temporary loss of audio on any call in-progress.

For any questions or concerns with this notification please send email to globalnocadmin@mitel.com or call +1 (631)-405-6615
Feb 22, 13:46 UTC

Mitel 3rd Party Vendor Planned Maintenance - Reston DC [CR979]

Completed - The scheduled maintenance has been completed.
Feb 28, 01:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 27, 23:00 UTC

Scheduled - Please be advised that the Mitel maintenance event (CR979/CSS26662) will impact MiCloud Flex on Google Cloud users in Reston. Our 3rd party vendor will be performing planned maintenance of software upgrade to ensure the efficiency and stability of our Global Network.

Purpose of Maintenance: As part of a global improvement project and in a continued effort to ensure the efficiency and stability of our network, Megaport is in the process of performing software upgrade across our global network

Expected Impact: During this maintenance period, users could potentially experience temporary loss of audio on any call in-progress.

Impacted Service(s):

Service ID: 97e21bf1
Service Type: VXC
Service Name: prod1-pop-interconnect1-reston-dc-ott

Service ID: 106700b2
Service Type: VXC
Service Name: interconn1-ott-reston

Service ID: 6e8129cf
Service Type: MEGAPORT
Service Name: Mitel-GCP-OTT-IAD-1389-36-INTERCON-RT01-Gi0/0/0

Maintenance Period:

Start Date and Time: Sat, 27 Feb 2021 23:00:00 UTC
End Date and Time: Sun, 28 Feb 2021 01:00:00 UTC

Our Vendor will be carrying out scheduled maintenance performing software upgrade. During this maintenance period, users could potentially experience temporary loss of audio on any call in-progress.

For any questions or concerns with this notification please send email to globalnocadmin@mitel.com or call +1 (631)-405-6615
Feb 22, 11:02 UTC

Feb 27, 2021

Feb 26, 2021

Mitel 3rd Party Vendor Planned Maintenance - Dallas DC [CR976]

Completed - The scheduled maintenance has been completed.
Feb 26, 13:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 08:30 UTC

Scheduled - Please be advised that the Mitel maintenance event (CR976/ CSS28390) will impact MiCloud Flex on Google Cloud users in North America. Our 3rd party vendor will be performing planned maintenance of work on Google device associated with Interconnect during this maintenance period.

Purpose of Maintenance: As part of a global improvement project and in a continued effort to ensure the efficiency and stability of our network, Megaport is carrying out scheduled maintenance work on Google device associated with Interconnect

Expected Impact: During this maintenance period, users could potentially experience temporary loss of audio on any call in-progress.

Maintenance Period:
Start Date and Time: Fri, 26 Feb 2021 08:30:00 UTC
End Date and Time: Fri, 26 Feb 2021 13:30:00 UTC

Impacted Service(s):

Service ID: cefc0137
Service Type: Virtual Cross Connect (VXC)
Service Name: interconn1-ott-dallas

Service ID: 7ab471b8
Service Type: Virtual Cross Connect (VXC)
Service Name: prod1-pop-interconnect1-dallas-dc-ott

Service ID: 2e3ca2c7
Service Type: Virtual Cross Connect (VXC)
Service Name: pop-interconnect1-mitelcorp-dallas-dc-mpls

For any questions or concerns with this notification please send email to globalnocadmin@mitel.com or call +1 (631)-405-6615
Feb 22, 03:53 UTC

Mitel 3rd Party Vendor Planned Maintenance - Dallas DC [CR977]

Completed - The scheduled maintenance has been completed.
Feb 26, 13:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 08:30 UTC

Scheduled - Please be advised that the Mitel maintenance event (CR977/ CSS28391) will impact MiCloud Flex on Google Cloud users in DALLAS. Our 3rd party vendor will be performing planned maintenance on Google device to ensure the efficiency and stability of our Global Network.

Purpose of Maintenance: As part of a global improvement project and in a continued effort to ensure the efficiency and stability of our network, Megaport is in the process of Google device maintenance across our global network

Expected Impact: During this maintenance period, users could potentially experience temporary loss of audio on any call in-progress.

Maintenance Period:

Start Date and Time: Fri, 26 Feb 2021 08:30:00 UTC
End Date and Time: Fri, 26 Feb 2021 13:30:00 UTC

Impacted Service(s):

Service ID: fde64e1c
Service Type: VXC
Service Name: dallas-dc-ott-pop-shared-vpc

For any questions or concerns with this notification please send email to globalnocadmin@mitel.com or call +1 (631)-405-6615
Feb 22, 03:43 UTC

Mitel 3rd Party Vendor Planned Maintenance - Reston DC [CR978]

Completed - The scheduled maintenance has been completed.
Feb 26, 08:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 01:30 UTC

Scheduled - Please be advised that the Mitel maintenance event (CR978/CSS28333) will impact MiCloud Flex on Google Cloud users in Reston. Our 3rd party vendor will be performing planned maintenance on Google edge device to ensure the efficiency and stability of our Global Network.

Purpose of Maintenance: As part of a global improvement project and in a continued effort to ensure the efficiency and stability of our network, Megaport is in the process of Google edge device across our global network

Expected Impact: During this maintenance period, users could potentially experience temporary loss of audio on any call in-progress.

Impacted Service(s):

Service ID: 8cd9df98
Service Type: VXC
Service Name: interconn2-ott-reston

Maintenance Period:

Start Date and Time: Fri, 26 Feb 2021 01:30:00 UTC
End Date and Time: Fri, 26 Feb 2021 08:00:00 UTC

Our Vendor will be carrying out scheduled maintenance on Google edge device . During this maintenance period, users could potentially experience temporary loss of audio on any call in-progress.

For any questions or concerns with this notification please send email to globalnocadmin@mitel.com or call +1 (631)-405-6615
Feb 22, 10:12 UTC

Feb 25, 2021

No incidents reported.

Feb 24, 2021

No incidents reported.

Feb 23, 2021

No incidents reported.

Feb 22, 2021

No incidents reported.